Refund policy
Here’s a simple and clear 14-day return and refund policy for your website:
Return and Refund Policy
Thank you for shopping with Tick Top Watches!
We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help. Please review our return and refund policy below.
Returns
-
You have 14 days from the date you receive your order to return any unused, unworn, and undamaged items in their original packaging.
-
To initiate a return, please contact our customer service team at [email address/phone number] with your order number and the reason for the return.
-
Once your return is approved, we’ll provide you with a return shipping address and instructions.
Eligibility for Return
-
The watch must be in its original condition, unworn, and with all tags and labels still attached.
-
Watches that have been altered, damaged, or show signs of wear cannot be returned.
-
Personalized or custom items (such as engraved watches) are not eligible for return unless they are defective or damaged upon arrival.
Refunds
-
After receiving and inspecting the returned item, we will process your refund to the original payment method.
-
Please note that it may take 3-7 business days for the refund to appear in your account, depending on your bank or payment provider.
-
Shipping costs are non-refundable. You will be responsible for the return shipping cost unless the item is defective or was shipped in error.
Exchanges
-
If you’d like to exchange your item for a different size or style, please return the original watch for a refund and place a new order through our website.
Damaged or Defective Items
-
If you receive a damaged or defective watch, please contact us within 7 days of receiving your order, and we will resolve the issue promptly.
-
We will cover the return shipping cost for defective or damaged items.
We hope you love your Tick Top Watch, but if not, we’ll work with you to make it right! Please don’t hesitate to contact us with any questions or concerns.